fbWhy did my account get blocked?

Questions? We’re here to help.

    Why did my account get blocked?

    Your account might have been blocked for one reason only: when attempting to log into your account, you entered an incorrect password five times in a row.

    You can enter your account password again after a one-hour lockout period.

    Please keep in mind that when creating your password, you were required to meet the following requirements:

    • The password should be at least 12 characters long.
    • The password should contain both uppercase and lowercase characters.
    • The password should contain at least one digit.
    • The password should contain at least one special character.

    Take this information into account when trying to remember your password.

    If you can't recall your password, you can always restore it using the password recovery function. For more information on password recovery, please refer to this article.

    Still have questions?